At Buraq Zone, we strive to provide a seamless shopping experience. This Shipping & Return Policy outlines our practices regarding shipping, delivery, and returns. Please review this information carefully before making a purchase.
Shipping Policy
1. Shipping Locations
We currently ship to all 50 states in the U.S., Canada. If you are located outside of our shipping regions, please contact us at info@buraqzone.net to discuss possible arrangements.
2. Shipping Rates and Methods
- Standard Shipping: Our standard shipping rates are calculated based on the weight of your order and your location. The shipping cost will be displayed at checkout before you complete your purchase.
- Expedited Shipping: We offer expedited shipping options for faster delivery. The cost for expedited shipping is higher and will be displayed at checkout.
3. Processing Time
- Order Processing: Orders are typically processed within [Insert Time Frame, e.g., 1-2 business days]. You will receive a confirmation email once your order has been processed and shipped.
4. Delivery Times
- Standard Shipping: Delivery typically takes 5-7 business days from the date of shipment, depending on your location.
- Expedited Shipping: Expedited orders typically arrive within 2-3 business days after shipment.
- Delivery Delays: While we strive to meet these delivery times, please understand that delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or holiday periods.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website. If you do not receive a tracking number, please contact us at info@buraqzone.net.
6. International Shipping
- Customs and Duties: For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in our shipping rates and must be paid by the recipient upon delivery.
- International Delivery Times: International delivery times may vary based on the destination country and customs clearance processes. Please allow additional time for delivery when ordering internationally.
7. Shipping Restrictions
Certain items may have shipping restrictions due to size, weight, or regulations in your area. If any restrictions apply to your order, we will contact you to discuss alternative options.
Return Policy
1. Returns Eligibility
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving the item, subject to the following conditions:
- Product Condition: The item must be in its original condition, unused, and with all original packaging and tags intact.
- Non-Returnable Items: Certain items are not eligible for return, including perishable goods, gift cards, clearance items, etc.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@buraqzone.net with your order number and reason for return.
- Receive Authorization: We will review your request and provide you with return instructions and a return authorization number (RMA) if your return is approved.
- Ship the Item: Package the item securely and include the RMA number in the package. You are responsible for the return shipping cost unless the return is due to our error (e.g., wrong item sent).
- Return Address: Ship the return to the address provided in the return instructions. We recommend using a trackable shipping method for your return, as we are not responsible for lost or damaged items during transit.
3. Refunds
Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
- Shipping Costs: Please note that original shipping costs are non-refundable unless the return is due to our error.
- Restocking Fee: A restocking fee of 10% may apply to returns that do not meet our return criteria.
4. Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the return process above and place a new order for the desired item. We do not offer direct exchanges.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at info@buraqzone.net within 7 days of receiving the item. We will arrange for a replacement or refund, including return shipping costs.
Contact Us
If you have any questions or concerns about our Shipping & Return Policy, please feel free to contact us at:
- Email: info@buraqzone.net