Returns & Replacements Policy

What is the time limit for requesting a return or a replacement?

In general, any item shipped from Buraqzone.com can be returned within 30 days of receipt. Some products may have specific procedures or exceptions.

Why are certain goods considered non-returnable after only 7 or 14 days?

Due to the nature of specific items, some become essential or non-returnable earlier than others with the standard 30-day return/replacement period. This is a common practice among online retailers to manage items with hygiene, safety, or rapid-depreciation concerns.

Which items are non-returnable or non-refundable?

Items considered non-returnable/non-refundable include:

  • Products containing or using hazardous materials, such as flammable liquids or gases—even if the item appears unused.

  • Health and personal care items, jewelry, intimate/adult products, and perfumes.

  • Customized or altered products.

Please always refer to the product detail page to check its return eligibility.

How do I return or exchange an approved item?

Upon receiving your package, we recommend inspecting it immediately.
If a return or exchange is needed (excluding standard change-of-mind cases), please contact us at:
đź“ž (+1) 678 335 9119

If the product is damaged, defective, or incorrect, we offer a “Hassle-Free Photo Return Process” to speed up resolution.

Steps:

  1. Take clear digital photos of the defective/damaged/incorrect item, including the outer packaging if it’s also damaged.

  2. Email the photos to us along with a brief description of the issue.

  3. Ensure good lighting and a clear view of the problem area in your photos.

Once we receive and verify the details, we’ll send you return instructions, which may include a Return Label or RMA number.

Are there any additional charges for returns or replacements?

If the product was delivered damaged/defective/wrong, there will be no extra charges for return shipping or replacement.

How long does it take to receive the replacement?

At Buraqzone.com, we prioritize efficient service. Once we receive visual confirmation of the issue, we immediately initiate the replacement process on your behalf.

What if I simply no longer want the item?

If the item is not faulty but you no longer need or want it:

  • We offer replacements, not refunds.

  • A restocking fee of up to 20% may apply.

  • The customer must bear the return shipping cost.

What if I return an item without prior approval?

Items returned without authorization are not our responsibility. We will not be able to track, receive, or process such returns or replacements.