Welcome to the Buraq Zone FAQ page! Below are answers to some of the most common questions our customers ask. If you don’t find the information you’re looking for, feel free to contact us at info@buraqzone.net.
1. Ordering
Q: How do I place an order?
A: To place an order, browse our website and add items to your cart. When you’re ready, click on the cart icon and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us as soon as possible at info@buraqzone.net. If your order hasn’t been processed yet, we will do our best to accommodate your request.
Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with a tracking number. Use this number to track your order on the carrier’s website.
Q: What payment methods do you accept?
A: We accept all major payment methods, e.g., AMEX, Visa, Mastercard, PayPal, etc. All payments are processed securely.
2. Shipping
Q: How much does shipping cost?
A: Shipping costs vary depending on your location and the weight of your order. You can view the shipping cost at checkout before completing your purchase.
Q: How long does shipping take?
A: Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
3. Returns & Refunds
Q: What is your return policy?
A: If you are not satisfied with your purchase, you can return it within 7 days of receiving the item. The product must be in its original condition with all packaging intact. Please refer to our Shipping & Return Policy for more details.
Q: How do I initiate a return?
A: To start a return, email us at info@buraqzone.net with your order number and reason for return. We will provide you with return instructions and a return authorization number (RMA).
Q: How long does it take to receive a refund?
A: Once we receive and inspect your return, we will process your refund within 7-10 business days. The refund will be issued to your original payment method.
Q: Can I exchange an item?
A: We do not offer direct exchanges. If you need a different size or color, please return the item and place a new order.
4. Products
Q: Are the products on your website genuine?
A: Yes, all products sold on Buraq Zone are 100% genuine and sourced from reputable suppliers.
Q: What if the product I want is out of stock?
A: If a product is out of stock, you can sign up for a restock notification on the product page. We will notify you as soon as the item is back in stock.
Q: How can I find the right size or product specifications?
A: Each product page includes detailed descriptions, specifications, and sizing information. If you need further assistance, feel free to contact our customer service team.
5. Account & Security
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save shipping information, and view your order history.
Q: How do I reset my password?
A: If you’ve forgotten your password, click on the “Forgot Password” link on the login page. You will receive an email with instructions to reset your password.
Q: Is my personal information secure?
A: Yes, we take your privacy and security seriously. Your information is protected by SSL encryption during transmission, and we do not store your payment details. For more information, please review our Privacy Policy.
6. Promotions & Discounts
Q: How do I use a discount code?
A: During checkout, enter your discount code in the designated field and click “Apply.” The discount will be applied to your total order amount.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order. Please choose the one that provides the best savings.
Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. You can purchase them here.
7. Customer Support
Q: How can I contact customer service?
A: You can reach our customer service team by email at info@buraqzone.net. We aim to respond to all inquiries within 24-48 hours.
Q: What are your customer service hours?
A: Our customer service team is available Monday-Friday, 9 AM – 5 PM EST.
Q: Where is Buraq Zone located?
A: We are an online store based in Ontario. We do not have physical retail locations at this time.
Still have questions?
If you didn’t find the answer you were looking for, feel free to reach out to us at info@buraqzone.net. We’re here to help!